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Frequently Asked Questions

Find answers to common questions about kvidAI's AI services, billing, technical details, and more.

Getting Started​

What is kvidAI?​

kvidAI is a K-pop and K-beauty specialized AI service platform offering advanced video, image, and text generation APIs. Our platform is optimized for creating K-pop style content, K-beauty product imagery, and Korean cultural content.

How do I get started with kvidAI?​

  1. Sign up at console.kvid.ai
  2. Get your API key from developers.kvid.ai
  3. Purchase credits at kvid.ai.kr (Korean payments) or through international payment methods (coming soon)
  4. Follow our Quick Start Guide

Do I need technical knowledge to use kvidAI?​

While our APIs are designed for developers, we also offer user-friendly tools:

  • For developers: RESTful APIs with code examples in multiple languages
  • For non-developers: Excel Plugin with RAG AI integration for easy access
  • For enterprises: Local RAG solutions with full customization

API and Service Details​

What APIs does kvidAI offer?​

  • Video Generation API: Create K-pop music videos, dance covers, K-beauty tutorials
  • Image Generation API: Generate K-pop idol images, K-beauty product shots, Korean fashion
  • Text Generation LLM API: Korean-optimized text generation with cultural context
  • Excel Plugin with RAG AI: Easy integration for business users
  • Local RAG Solution: Enterprise-grade on-premise deployment

What are the API rate limits?​

  • Free tier: 10 requests per minute
  • Basic plan: 60 requests per minute
  • Pro plan: 300 requests per minute
  • Enterprise: Custom limits available

Contact Discord support for higher limits.

Is there a sandbox or test environment?​

Yes! All new accounts receive 10,000 free credits for testing. Use these credits to:

  • Test all API endpoints
  • Experiment with different parameters
  • Validate integration before purchasing

What file formats are supported?​

Video API:

  • Input: MP4, AVI, MOV, WebM
  • Output: MP4 (H.264)

Image API:

  • Input: JPEG, PNG, WebP
  • Output: JPEG, PNG, WebP

Billing and Credits​

How does the credit system work?​

  • 1 credit = approximately $0.00001 USD
  • Credits are deducted based on API usage
  • Different APIs consume different amounts of credits
  • Check Credits Policy for detailed pricing

How long do credits last?​

  • Purchased credits: Valid for 365 days
  • Free trial credits: Valid for 90 days
  • Promotional credits: Valid for 90 days

What payment methods are accepted?​

Currently available:

  • Korean credit/debit cards via kvid.ai.kr
  • Korean bank transfers
  • Kakao Pay, Naver Pay

Coming soon:

  • International credit cards (Visa, Mastercard, Amex)
  • PayPal
  • Cryptocurrency payments

Can I get a refund?​

  • Unused credits can be refunded within 7 days of purchase
  • Partially used credit packages are non-refundable
  • Contact support via Discord for refund requests

Are there discounts for high-volume usage?​

Yes! We offer volume discounts:

  • 100M+ credits: 10% discount
  • 500M+ credits: 20% discount
  • 1B+ credits: Custom pricing

Contact us on Discord for enterprise pricing.

Technical Details​

What is the API response time?​

  • Image Generation: 2-5 seconds
  • Video Generation: 30-120 seconds (depending on length)
  • Text Generation: < 1 second
  • Excel Plugin queries: 1-3 seconds

Is there a status page for service availability?​

Yes, check our service status at:

Can I use generated content commercially?​

Yes! All content generated through kvidAI APIs can be used commercially. You retain full rights to:

  • Use in commercial projects
  • Modify and redistribute
  • Create derivative works
  • Use for client projects

What about NSFW content?​

kvidAI has strict content policies:

  • No adult or explicit content
  • No violence or harmful content
  • Focus on positive K-pop and K-beauty content
  • Violations may result in account suspension

K-pop and K-beauty Specific​

Why is kvidAI specialized for K-pop and K-beauty?​

Our models are specifically trained on:

  • K-pop music videos and performances
  • K-beauty product imagery and tutorials
  • Korean fashion and cultural content
  • Korean language nuances and trends

This specialization provides superior results for Korean cultural content.

Can I generate content in other styles?​

While optimized for K-pop/K-beauty, kvidAI can generate:

  • General video content
  • Various image styles
  • Multilingual text (Korean, English, Japanese, Chinese)

However, best results are achieved with K-pop/K-beauty related content.

Do you support Korean language prompts?​

Yes! All our APIs support:

  • Korean language prompts (recommended)
  • English prompts
  • Mixed Korean-English prompts
  • Automatic translation for optimal results

Data and Privacy​

How is my data handled?​

  • API keys are encrypted and secure
  • Generated content is private to your account
  • No training on user-generated content
  • Compliant with Korean data protection laws

How long are generated files stored?​

  • Generated files: Available for 30 days
  • Download immediately after generation recommended
  • Extended storage available for enterprise plans

Can I delete my account and data?​

Yes, you can request account deletion:

  • All personal data will be removed
  • Generated content will be deleted
  • Credit balance will be forfeited (unless refund eligible)
  • Contact support on Discord for deletion requests

Support and Community​

How do I get technical support?​

  1. Discord Community: discord.gg/wvsecByF (fastest response)
  2. Documentation: docs.kvid.ai
  3. Developer Portal: developers.kvid.ai

Is there a community for kvidAI users?​

Yes! Join our Discord community to:

  • Get help from other developers
  • Share your creations
  • Get early access to new features
  • Participate in community events
  • Win free credits in contests

Can I request new features?​

Absolutely! We welcome feature requests:

  • Post in Discord #feature-requests
  • Vote on community suggestions
  • Beta test new features
  • Influence our roadmap

Local RAG and Enterprise​

What is the Local RAG solution?​

Our Local RAG (Retrieval-Augmented Generation) solution allows:

  • On-premise deployment
  • Custom data training
  • Complete data privacy
  • Integration with existing systems

Who needs the Local RAG solution?​

Ideal for:

  • Entertainment companies
  • K-beauty brands
  • Marketing agencies
  • Enterprises with data privacy requirements

How do I get the Local RAG solution?​

  1. Contact us on Discord for consultation
  2. Technical assessment and requirements gathering
  3. Custom deployment and training
  4. Ongoing support and updates

Still have questions? Join our Discord community or check our documentation for more details!